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What are the benefits of ordering on-line?
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Gardiner Security On-line means a whole lot more than an on-line ordering facility. You can order products quickly and conveniently.
- All information is live, so you are able to view your contracted pricing agreed with your branch.
- You can also track all orders connected to your account.
- You can access your account details at any time; previous invoices can be traced and reprinted.
- An administration facility allows you to control personnel access to the site.
- There is a multi-criteria search engine so you can find the items you need with the minimum of hassle.
- To save you time, there's even a multi-add function that allows you to add 10 items to your basket in one go
- Plus there is intuitive site navigation that's exceptionally easy to use,
- and it's ready to go 24 hours a day, 7 days a week.
- The fast running nature of the site means you're never kept waiting - whether you're searching for stock, placing an order, checking order progress or keeping up date with your account status.
- Along with faster access and simplified operation, you'll also save time thanks to features such as Save as Template - allowing frequently ordered items to be requested in just a few clicks. You can also save basket contents as a quote, to be ordered at a later date.
- All information included on the site is provided in real time, and delivery can be directed to any location you specify.
- Working with us on-line gives you more flexibility and faster access to the services and information you need, and that's got to be good for business!!
What features does the on-line ordering facility offer?
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Gardiner Security On-line means a whole lot more than an on-line ordering facility. You can order products quickly and conveniently.
- All information is live, so you are able to view your contracted pricing agreed with your branch.
- You can also track all orders connected to your account.
- You can access your account details at any time; previous invoices can be traced and reprinted.
- An administration facility allows you to control personnel access to the site
- There is a multi-criteria search engine so you can find the items you need with the minimum of hassle.
- To save you time, there's even a multi-add function that allows you to add 10 items to your basket in one go
- Plus there is intuitive site navigation that's exceptionally easy to use, and it's ready to go 24 hours a day, 7 days a week.
- The fast running nature of the site means you're never kept waiting - whether you're searching for stock, placing an order, checking order progress or keeping up date with your account status.
- Along with faster access and simplified operation, you'll also save time thanks to features such as Save as Template - allowing frequently ordered items to be requested in just a few clicks. You can also save basket contents as a quote, to be ordered at a later date.
- All information included on the site is provided in real time, and delivery can be directed to any location you specify.
Working with us on-line gives you more flexibility and faster access to the services and information you need, and that's got to be good for business!!
If Gardiner is starting to offer on-line ordering, does it mean that my local branch is likely to close?
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In short, no. The branch still continue to service your account and will still receive your order directly, even if it is though the Internet.
Does Gardiner's on-line ordering system link directly with ordering/purchasing software currently available on the market? If so, which ones?
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At the moment this is not available, however this may change in the near future.
Is it possible to link to the Gardiner on-line ordering system with equipment other than a pc (e.g. hand-held organiser, WAP phone)?
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At the moment this is not available, however this may change in the near future.
Who can order on-line?
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Anyone with a Gardiner Security credit account may order from our e-commerce website. All Users must be authorised by a senior member of staff within your company.
To register, click on "Online Ordering" then "Register". All you need to do is fill in the form with your company name, account number, desired password, your name, your email address, name and person authorising your access, and let us know what prompted you to register. Your account will be activated within 1 to 2 working days.
If you do not have a credit account you can apply for one by downloading the account application form and terms and conditions. Simply fill in the form and post it back to our credit control department at our head office address. If you require Internet access, don't forget to let us know in question 10 of the form. Once all the necessary credit checks have been made we will contact you to inform you whether your application has been successful. You will then receive your log-in details for the Internet.
How can I register for on-line ordering?
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To register simply click on "Online Ordering" then "Register". All you need to do is fill in the form with your company name, account number, desired password, your name, your email address, name and person authorising your access, and let us know what prompted you to register. Your account will be activated within 1 to 2 working days.
If you do not have a credit account you can apply for one by downloading the account application form and terms and conditions. Simply fill in the form and post it back to our credit control department at our head office address. If you require Internet access, don't forget to let us know in question 10 of the form. Once all the necessary credit checks have been made we will contact you to inform you whether your application has been successful. You will then receive your log-in details for the Internet.
How do I log on to on-line ordering?
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You will need a User Name and Password. To get these you must first register your existing credit account (see How can I register for on-line ordering?).
To log-on click on "On-line ordering" or go to http://ecomm.gardinersecurity.co.uk and type your User Name and password, and press "GO". If you have forgotten your User Name and password, please email ecommerce@gardinersecurity.co.uk or call 01706 510545 providing your name, company name, email address, phone number and account number. You will then be reminded of your log-in details.
When can I order on-line?
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The Internet ordering facility is ready to go 24 hours a day, 7 days a week so you can place your order anytime that is convenient to you. All orders received by the branch before 5pm will be processed the same day, and subject to stock availability at the branch, will be delivered you the next working day. Items that are not in stock at the branch but are available within the company will be put on back order and delivered within two working days. Should a pre 10am delivery be required, this must be stated in the Special Instructions box in Step 2 of the order process.
I am having trouble logging on, I keep getting "Login Incorrect, please try again"
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It is highly probable that the site does not recognise the User name and Password that you have entered. Please note that the log-in stage is case sensitive and in most cases the password will be in lower case. Please re-enter the User and Password and if this continues to be a problem please email ecommerce@gardinersecurity.co.uk or call 01706 510545 and we will re-confirm your details. Please note that you will be required to provide your account number, name, company name and email address.
The web site will not load, what should I do?
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- Check that you have entered the correct URL, http://ecomm.gardinersecurity.co.uk remember no www is needed.
- It is possible that there is a problem with your ISP (Internet Service Provider), you can check this by going to another website that you haven't visited before and try to navigate through their pages. If other sites are working fine then try going to www.gardinersecurity.co.uk and click on Catalogue/On-line Ordering button and then On-line ordering. This should re-load the ecommerce website.
- If this is not the case it could be that your browser security settings are too high and need adjusting. Go to Internet Options and adjust your security settings.
- Once you have done the above try re-loading the site, if it does not load again you have to consider that your computer has cached the error page. To empty the memory, go to Tools, Internet Options. Where it says Temporary Internet Files, click on Delete Files. Then where it says History, click on Clear History. Now try loading the page again.
- If this doesn't work then it may be our site that is down. In this case, please email ecommerce@gardinersecurity.co.uk or call 01706 510545.
What products can I buy on-line?
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All items that we have in stock or that are in our catalogue will appear on-line. However, you will not be able to find special order products, screen printed products, discontinued or withdrawn products.
Should you wish to order a screen printed product, or any thing else that doesn't appear on-line you are able to order it by entering it into the "Can't Find a Product" box on the "Word Search" page. This will add a line of text to the order so that when the branch receive your order they can just add this item to the order on your behalf.
How can I search for products that I am particularly interested in?
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Gardiner Security On-line has a multi-criteria search engine which allows you to search for products in the following ways:
- Word Search
- Manufacturer Part No. Search
- Gardiner Part Number Search
- The above search tools will return a list of products matching your search criteria. You will be able to view your contract price and stock information.
- Quick Add
- By entering the Gardiner Part code to the quick add box you are able to add products directly into your basket, quickly.
- Multi-Add
- This is similar to Quick Add except you are able to add up to 10 products directly into your basket at a time.
- Browse Catalogue
- By clicking the Browse Catalogue button (at the bottom left of the Word Search screen) you are able to drill down into each part of the catalogue to find the group of products you need.
- Alternative Product Display
- By clicking on the part code of the product, then click on the group, the site will list all associated products within that product group.
Am I able to order products on-line that are not on your database? How?
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All items that we have in stock or that are in our catalogue will appear on-line. However, you will not be able to find special order products, screen printed products, discontinued or withdrawn products.
Should you wish to order a screen printed product, or any thing else that doesn't appear on-line you are able to order it by entering it into the "Can't Find a Product" box on the "Word Search" page. This will add a line of text to the order so that when the branch receive your order they can just add this item to the order on your behalf.
Am I able to order screen-printed products on-line? How?
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All items that we have in stock or that are in our catalogue will appear on-line. However, you will not be able to find special order products, screen printed products, discontinued or withdrawn products.
Should you wish to order a screen printed product, or any thing else that doesn't appear on-line you are able to order it by entering it into the "Can't Find a Product" box on the "Word Search" page. This will add a line of text to the order so that when the branch receive your order they can just add this item to the order on your behalf.
I am having problems finding products using the Word Search, what should I do?
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Because the website interrogates our internal system we are able to show 100% live information on the website. However, this does limit the Word Search capability as you have to be accurate with your search words as they need to match words on our product file. For example if you are searching for a beacon and type "Beacon" in the search field this will only bring up products where the name of the product contains the word "Beacon" in it. Therefore the search will not bring up products called "Strobes".
We have developed a way around this as a short term measure by adding the Browse Catalogue button to the Word Search Screen. Simply click on Place Order, then select the branch, then scroll down and click on Browse Catalogue at the bottom of the Word Search Screen. This will allow you to drill down into the individual product groups.
If I am not sure what products I need for a particular application, what should I do?
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We are currently in the process of adding datasheets and pictures to our Internet site, but until this is completed may we direct you to our technical help line. Click on "Contact Us" to find the relevant telephone number.
How do I get full technical details and pictures of the products you are offering?
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We are currently in the process of adding datasheets and pictures to our Internet site, but until this is completed may we direct you to our technical help line. Click on "Contact Us" to find the relevant telephone number.
Specifically, what details can I get about each product in your database?
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At the moment you will find the part code, product description, manufacturer part code, stock availability, and your contract price.
We are currently in the process of adding datasheets and pictures to our Internet site, but until this is completed may we direct you to our technical help line. Click on "Contact Us" to find the relevant telephone number.
Are there special offers and/or features that I can only get by logging on to on-line ordering?
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Yes. From time to time we do offer web specific promotions that are only available to our Internet customers. Often we will email customers with the news of these offers. To receive these emails all you need to do is be a registered Internet User.
If you are not already registered simply click on "Online Ordering" then "Register". All you need to do is fill in the form with your company name, account number, desired password, your name, your email address, name and person authorising your access, and let us know what prompted you to register. Your account will be activated within 1 to 2 working days.
If you do not have a credit account you can apply for one by downloading the account application form and terms and conditions. Simply fill in the form and post it back to our credit control department at our head office address. If you require Internet access, don't forget to let us know in question 10 of the form. Once all the necessary credit checks have been made we will contact you to inform you whether your application has been successful. You will then receive your log-in details for the Internet.
How can I find out whether the products I want are in stock?
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When the search results are displayed the stock indication is presented in the 3rd column. Please note that this is just an indication as stock is allocated when the branch release the order for picking.
If a particular product is out of stock, will I be offered or recommended an alternative item?
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If a product is out of stock it can still be ordered. Once the order is received the branch will make contact with an expected delivery date. If an alternative product is required then a list of these can be viewed by clicking on the part code of the product that is out of stock and then click on the Group. This will list all products within the specified product group. An alternative product can then be added to the basket.
When can I expect to receive products that I order on-line?
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Products that are ordered on-line are subject to the usual delivery terms. All orders received before 5pm will be processed same day and subject to stock availability at the branch, will be delivered the next working day. Items that are not in stock at the branch but are available within the company will be put on back order and delivered within 2 working days. Should a special delivery be required i.e. pre 10am, please state this in the special instructions box at stage 2 of the order process.
Am I able to view my contracted prices on-line?
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Yes. All prices that you see on-line will be your contracted price. Should you wish to view quotes that have been raised for your account whether it is by the branch, tech support or your field sales rep, just click on Order Tracking. You will now be able to search for quotes.
Am I able to create my own quotes on-line?
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Yes. Just fill your basket with the relevant items and click on "Save as Quote", you will then need to add a quote reference and any instructions should you need input from the branch and click "Save". Your quote can then be recalled at a later date and ordered or amended as you wish. To recall the quote click on Order Tracking and select Quotes then search. Alternatively from the Word Search page click on "Review Quotes" at the bottom left of the page.
Am I able to purchase my quotes on-line?
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Yes. As long as the quote is still valid, any quotes connected to your account whether they were created by the branch, our technical support team or a field sales representative can be converted into an order on-line.
The price for a product doesn't seem right, what should I do?
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All prices on-line reflect your contract price, unless there is a special offer on an item then the website will automatically pick up the LOWEST price to you. If you suspect that the price you see on-line is incorrect, simply call your branch and speak to them about updating your contract.
Is there a way of ordering products quickly?
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Yes, there are a few ways of ordering quickly. The Quick-Add section on the Word Search page can be used to quickly add any product to the basket using the Gardiner part code. If more than 1 product needs to be added to the basket at a time the Multi-Add menu option can be used as it allows up to 10 Gardiner part codes to be added to the basket simultaneously.
Is there a way of quickly ordering products that I use on a regular basis?
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Yes, an order template can be made containing a list of the most frequently purchased products. A template can be built by adding items directly into the basket, then select "Save as Template" and give it a name. Up to 20 items can be kept on a template, however each company can have an unlimited number of templates. Templates are also shared between all users within the company.
How do I know that my order has been received?
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The order will be received by the branch within 5 minutes of it being placed. As soon as the order arrives at its destination an automatic confirmation email will be sent confirming the order and our internal order number. You can keep track on the progress of your order by clicking on the "Order Tracking" menu.
Do I receive any form of order confirmation back from the branch once my order has been received?
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All orders will be received by the branch within 5 minutes of it being placed. An automatic e-mail confirmation will be returned to you containing our order number once the order has been received. Please click here for more information on delivery.
How long does it take for the branch to receive my order?
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All orders will be received by the branch within 5 minutes of it being placed. An automatic e-mail confirmation will be returned to you containing our order number once the order has been received. Please click here for more information on delivery.
If I want to cancel my order after I have placed the order on-line but before the goods have been delivered, how do I do this?
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You must email or telephone the branch with whom the order was placed, for contact information click on "Contact Us". Please have the Gardiner order reference to hand when you call.
How can I check whether my order has been processed and delivered to me?
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Click on "Order Tracking" and select the order number that corresponds to the order you need to check. The order will open and you are able to check its progress the "Status Field". When the products have been dispatched the date that they were dispatched will appear. This field will also tell you whether the product is in internal transit, on order or in dispatch.
Are there additional charges for delivering direct to site, if so how much will it cost?
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All online orders are subject to our standard delivery charges being added.
Our carriage options are as follows:-
Service |
Price |
Customer to Collect |
£0.00 |
Next Day |
£9.00 |
Next Day Pre Noon |
£18.00 |
Next Day Pre 10.00am |
£26.00 |
Saturday |
£25.00 |
N.Ireland |
£42.00 |
All prices exclusive of VAT.
When completing an order you will be asked to specify delivery address and whether you wish to collect the goods or have them delivered, there is also the option to specify any special instructions.
Subject to stock availability we will aim to deliver your order the next day, however should you have any special instructions or require the goods on a pre-10 or pre-noon delivery you are given the option to communicate this in the special instructions box.
Delivery charges will be added to your order when it
is received at the branch. Orders for the next day delivery
must be placed before 4pm the previous day.
Please note: These are standard delivery charges. There may be some price variance with bulk and special orders - depending on branch and delivery location. Individual customer contract pricing may also effect the above charges.
Will I receive a consignment number so I can track a delivery in transit?
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We currently do not have the facility for you to track your order by consignment number, however you are able to track your order within Gardiner Security by clicking on Order Tracking.
How do I return faulty goods, or equipment delivered in error?
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You must email or telephone the branch with whom the order was placed, for contact information click on "Contact Us". Please have the Gardiner order reference to hand when you call.
Where will products which I order on-line be delivered from?
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Your order will go directly through to the branch with whom it was placed. They will then fulfil the order directly from the branch. If a direct to customer order is requested then the order will be delivered direct from our central distribution centre.
If I am having problems ordering on-line, what should I do?
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If you are having a technical problem, or need some instruction on using the site, please speak to our Ecommerce Customer Services department on 01706 510545, or email ecommerce@gardinersecurity.co.uk.
If I have any questions about an order that I have made on-line, how do I ask these?
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You must email or telephone the branch with whom the order was placed, for contact information click on "Contact Us". Please have the Gardiner order reference to hand when you call.
How can I pay for goods ordered on-line?
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At present the only method of payment available on-line is via your Gardiner Security Credit account. When goods are purchased on-line the invoice will be raised directly to your Gardiner Security credit account. Your account is then due for payment within the agreed terms. Usual terms and conditions apply.
What happens if my order takes me over my credit limit?
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The order will still go through to the branch, however they will be unable to process it. Should this happen the branch will make contact to arrange an alternative method of payment. Please note that the branch can only make contact within office hours. Available credit can be checked by clicking on Account Details.
If I pay by credit card, do I get better terms?
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At present the only method of payment available on-line is via your Gardiner Security Credit account. When goods are purchased on-line the invoice will be raised directly to your Gardiner Security credit account. Payment of your account is then due for payment within the agreed terms. Usual terms and conditions apply.
How can I be sure that the on-line ordering is secure and that others cannot order products on my behalf?
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Each User is allocated a unique Username and password. It is the responsibility of each User to keep this secret at all times. Should you believe that someone knows your password, you are able to change it by clicking on the Administration menu option, or call 01706 510545.
Can I arrange for different people in the company to have different levels of access with regard to on-line ordering? How can I find out more about this and set up the necessary restrictions?
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Yes, it is possible to have a designated user within your organisation who would be what we call the Administrator. An administrator would have an extra menu option called "Administration". From here the Administrator is able to view a list of users who have access to the account on-line. The Administrator can add and delete Users and amend User details and set User privileges which dictate what the User has access to.
To nominate an administrator for your company, please call 01706 510545
Is there any way of viewing invoices for goods that I have received but not paid for?
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All paid and outstanding invoices for the last six months are available on-line. A 6 month summary of the account can by accessed through the Account Status menu heading and copy invoices can be printed by drilling down into the relevant month or by clicking on Invoice Reprints.
Is it possible to print off details of individual invoices?
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All paid and outstanding invoices for the last six months are available on-line. A 6 month summary of the account can by accessed through the Account Status menu heading and copy invoices can be printed by drilling down into the relevant month or by clicking on Invoice Reprints.
How do I know how much money I have left until my credit limit is reached?
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Available credit can be checked by clicking on Account Details.
Would it be possible to pay my account balance on line by means of credit card?
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At the moment there is no on-line method of account settlement, we will contact all users as soon as there is a change to this. In the mean time all credit accounts must be paid via the usual methods which are by cash, cheque, BACs and credit card over the phone or at the branch.
What future developments do you have planned for your website and on-line ordering facility?
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- We are currently in the process of adding datasheets and pictures to the Internet site, these will be available soon.
- We are also adding special offers to the site, these will be available from next year.
- Purchase analysis will be available from September. This will allow the user to view purchases over a 12 month period compared to the previous year.
- Download price list. This will allow the User to download the pricing for everything that appears in the catalogue, and all contracted pricing.
- New privileges and buying restrictions are being introduced to allow the Administrator to restrict what other users are able to purchase, and also the ability to mask the pricing.
- Screen printed products will soon be available on-line
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